I give permission to receive massage therapy. I understand that the massage I receive is provided for the basic purpose of relaxation and relief of muscular tension, NOT of a sexual nature and that draping will be used during the session- only the area being worked on will be uncovered. I realize that if I expose myself or make the massage therapist uncomfortable in anyway through my actions or speech, I may be asked to leave and be banned as a returning client.
If I experience any pain or discomfort during this session, I will immediately inform the therapist so that the pressure and/or strokes may be adjusted to my level of comfort. I further understand that massage should not be construed as a substitute for medical examination, diagnosis, or treatment and that I should see a physician, chiropractor or other qualified medical specialist for any mental or physical ailment that I am aware of. I understand that massage therapists are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session given should be construed as such.
Because massage should not be performed under certain medical conditions, I affirm that I have stated all my known medical conditions, and have answered all the question honestly. I agree to keep the therapist updated as to any changes in my medical profile and understand that there shall be no liability on the therapist’s part should I fail to do so.
****All of this information will be cataloged in clients file for future reference*****
For a no charge and no penalty client must cancel/reschedule appointment themselves online OR notify massage therapist by, call, text, or email 24hrs before appointment time.
Notifying with less than 24 hrs, client gets ONE pass without penalty, however if there is a second occurrence of less than 24hr notification of cancellation/rescheduling, client must pay a cancellation fee equaling 50% of the cancelled/rescheduled appointment. This must be redeemed before any future appointments can be made and cannot be used as credit.
If a client has not shown to their appointment time by 5mins past their scheduled time they will receive ONE courtesy phone call (no call will be made for chair massage appointments), on whatever number has been provided, therefore it is important to update this information when it changes. If there is no response and client has not shown up 15mins (5mins for chair massage appointments) past their scheduled time, the appointment will automatically be cancelled and be considered a NO PASS or “NO SHOW” situation and will be recorded as such in clients file. The penalty is the client must pay 100% for the appointment and will be banned from making online appointments.
After 2 cancellations OR reschedules in a row, regardless of amount notice before cancellation, client will lose online scheduling privileges and will have to pay a fee of 20% of the service(s) being canceled or rescheduled for the inconvenience put on the massage therapist.
Any fees accrued will be invoiced to the client via email or mail and must be paid in full online or in person before further appointments can be made or online scheduling can be lifted.
Clients who have used their ONE free pass, have too many reschedules on file, or have a NO SHOW in their file can redeem another free pass and online scheduling after SIX consecutive ON TIME, AND NO RESCHEDULING/CANCELING appointments.
***All of this info will be cataloged in clients file for future reference. A notice will be sent to client via email or phone call if any of these policies need to be put into action***
It is not the responsibility of the massage therapist to ensure that the client is using their gift certificates. Please note that it can take weeks to book a massage for specific requested times and days. It is the certificates holders responsibility to have the date of the booked appointment BEFORE the expiration. If the therapist cannot accommodate the certificate holder due to limited availability, failure to schedule with enough advance, before the expiration date, this is NOT the responsibility of the therapist. Once expired, certificates cannot be, extended, or used in anyway shape or form to the client. In the case where a client cancels with less than 24hrs, reschedules 2 times in a row, or no-shows for an appointment, cancellation policy will be enacted and certificate will be used toward that policy. Lastly there are absolutely no refunds once purchased.
Most months there will be a 'special" or coupon that will allow for a percentage or dollar amount off a service or product. These coupons can only be applied ONCE and may only be used ONCE per person, useless otherwise stated. Only ONE coupon may be used per service and cannot be stacked on top of an everyday discount. Coupons must be applied during the month of sale, but appointment that it is used on may be scheduled later than sale, unless otherwise stated. However, if appointment is cancelled or rescheduled coupon will be removed.
I am currently NOT taking medical insurance, motor vehicle accidents, or workman's comp.
Clients under the age of 17 must be accompanies by a parent or legal guardian during the entire session. Informed written consent must be provided by parent or legal guardian for any client under the age of 17.
Copyright © 2019 Jennifer Villanueva, Licensed Massage Therapist Lic# 21309- All Rights Reserved.
Accepting cash and all credit cards for payment.